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23758 v2 - Demonstrate knowledge of communication and customer service theory in a tourism workplace Student Pack

Unit standard(s) covered: 23758

Unit standard version: 2

Credits: 4

Information within this Student Pack aims to provide learners with a level of knowledge and skills sufficient to fulfil the requirements of the above unit standard.

Level 3, Credit 4, Version 2

Student pack contains:

- learning material with activities
- assessment material
- Reporting form.